Integrating With LionDesk (CRM)

NOTE: This page has instructions for agents using a Katana theme (our newest theme platform). If you are using our older themes (such as Shinobi, Element, Classic, etc.) this functionality is not available and we recommend that you upgrade your website to Katana for free.

By default, agents that signed up after December 2017 are all using a Katana theme. If you're not sure what theme your website is using you can always contact us at support@realtyninja.com.

This guide will show you how to integrate your RealtyNinja website with your LionDesk CRM (Customer Relationship Management) system.

1. Login to your LionDesk CRM account.

2. In LionDesk CRM: Go to Settings > Lead Distribution & Team Settings > Lead Import Setup and COPY the unique email address shown. It looks something like "____@newleads.liondesk.com"

3. In a separate browser tab, login to your RealtyNinja website (yourwebsite.com/login), Click "Settings" then click "Leads". Then click into the "Lead BCC Email" field and PASTE, then click "Apply Changes".

4. Now that your email has been connected to your LionDesk CRM account, you should do a little test to make sure everything is working. To do that, simply fill in any form on your RealtyNinja website (such as a listing inquiry, buyer form, seller form or general contact form) pretending that you're a person inquiring from your website then check your CRM to see that the lead notification email and contact shows up.

For this test I'm using the name "Stacey Johnson".

You should see a "success" message on the form that was submitted. This is what a potential buyer would see after submitting the form on your site. Now go check your CRM to see if it came through :)


Please contact LionDesk CRM or read their documentation for details on how to best use their CRM. Please don't hesitate to contact us if you have any questions on how to integrate your RealtyNinja website with their CRM.

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