Adding The Facebook Messenger Customer Chat Plugin On Your Website

This guide will explain how to add the Facebook Messenger Customer Chat Plugin to your RealtyNinja website. 

Note: This guide is technical. Please make sure you meet the prerequisites listed below. Contact our team if you need help!


Prerequisites

  • If you haven't already, you need to create a Facebook Page. Click here to view instructions on Facebook.com.
  • Remove country restrictions from your Facebook Page if they exist. Click here to view instructions on Facebook.com.
  • Launch your RealtyNinja website onto a full domain name, and have HTTPS (SSL) enabled. Contact our team for help with this if its not done already.

Once you have met all of the items above, continue with the steps below:


Steps

For Page Admins, the Page settings also provides an easy setup tool for customizing your Chat Plugin. To use the setup tool, go to your Facebook Page and do the following:

  1. Go to Page Settings > Messaging
  2. In the 'Add Messenger to your website' section, click the 'Get Started' Button.

  3. A new setup window will appear to customize your chat widget in first two steps.

    In the Add Website Domain Name section, add your website address and click save. You can always go back here and add more website address or customize your widget.
  4. Copy the provided code and email it to support@realtyninja.com. Or you can circle the 'Email instructions to your developers and click finish.


    Feeling Ninja? add the code yourself.







    ADVANCED: Adding the code to your website backend

    1. Login to your website www.yourwebsite.com/login

    2. In the backend of your RealtyNinja website, go to "SETTINGS > Custom Code".

    3. Paste in the code you copied earlier into the box that says "Custom Body Code".
    If there are different existing codes already, you can just add it after the last line of the existing codes.

4. Scroll down and click APPLY CHANGES.

5. Log out of your RealtyNinja website and log out of Facebook. 

6. Visit your website and reload the homepage. You should now see the Messenger chat plugin.



Additional advanced options reference.

Note: You should consider setting up notifications on your mobile & in email for when customers message you, as well as downloading the Messenger App for your phone.

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